Return Policy:
At ARK General Trading, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return it subject to the following terms:
1. Eligibility:
- We accept returns within [number] days of the purchase date.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
2. How to Initiate a Return:
- Please contact our customer service team at [contact email or phone number] to initiate the return process.
- Provide your order number and a brief explanation of why you’re returning the item.
3. Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to our error or a defective product.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
4. Refunds:
- Once we receive your return and verify that it meets our return policy criteria, we will process your refund.
- Refunds will be issued to the original method of payment within [number] business days.
5. Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items are non-returnable.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
8. Contact Us:
- If you have any questions or concerns about our return policy, please don’t hesitate to reach out to our customer service team or info@arknaturals.ae
By making a purchase with ARK General Trading, you agree to abide by our return policy. Thank you for shopping with us!